Privacy policy
We look after information the way we'd want ours looked after. This policy explains what Safekeeping collects, why, and the choices you have.
Last updated 19 October 2026. This policy covers the safekeeping.com.au website and the Safekeeping services it describes. It follows the Australian Privacy Principles.
Introduction
Safekeeping ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your information when you visit our website at safekeeping.com.au and use our services.
Information we collect
We may collect the following types of information:
- Personal information: name, email address, organisation and other details you provide when booking a walk-through, asking about pricing, or contacting us.
- Usage data: information about how you interact with our website, including pages visited, time spent, browser type and referring URLs.
- Cookies and analytics: we may use cookies and similar tracking technologies to improve your experience and analyse site traffic.
How we use your information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Process walk-through requests and manage communications
- Improve and optimise our website and services
- Send relevant updates about Safekeeping, with your consent
- Comply with legal obligations
Advertising cookies
We may use the Meta Pixel (Facebook and Instagram) and the Google tag (Google Ads). These place cookies in your browser and tell Meta and Google when someone who saw our ads visits the site or asks to book a walk-through. This helps us measure our ads and show them to centres likely to find Safekeeping useful.
Meta and Google receive details such as the pages you visit, your browser and device, your IP address and those cookie identifiers. They handle that information under their own policies: Meta privacy policy and Google privacy policy.
Visitors in the European Economic Area, the United Kingdom and Switzerland are asked first, and these cookies only run if they accept. We keep a record of that choice, when it was made and which version of the notice was shown.
Changing your choice
You can accept or decline advertising cookies at any time: . Declining stops them straight away. You can also opt out of personalised ads in your Meta ad preferences and Google My Ad Center, or clear cookies in your browser.
Sharing of information
We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our website, conduct our business, or service you, provided those parties agree to keep the information confidential.
We never send Meta or Google anything about children, families or centre records. The Safekeeping platform itself has its own privacy terms, separate from this website.
Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure.
Data retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Your rights
Under applicable privacy laws, including the Australian Privacy Act 1988, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent to marketing communications
To exercise these rights, or to raise a concern, email hello@safekeeping.com.au. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy, please contact us at hello@safekeeping.com.au.